Cancellation Policy

At Reign GP Clinic, we are committed to providing high-quality, expert healthcare services. In order to maintain the best possible service for all our patients, we ask for your understanding and cooperation in adhering to our cancellation policy.

Cancellation Notice

We require at least 48 hours' notice (Monday to Friday) if you need to cancel or reschedule your appointment. For appointments scheduled on a Monday, we must receive notification before 11am on the preceding Thursday. This allows us to offer your appointment slot to other patients in need.

Payment for Self-Paying Patients
For self-paying patients, full payment must be made in advance of your appointment via online booking, card payment, or PayPal.

Late cancellation and Non-Attendance Fees

Less than 24 hours’ notice or no-show: A 100% cancellation fee of the appointment charge will apply.
More than 24 hours’ notice but less than 48 hours: A 50% cancellation fee of the appointment charge will apply.

Failure to pay

If we have not received payment by 48 working hours before your appointment, we reserve the right to cancel the appointment, offering the slot to someone on our waiting list.

We appreciate your understanding and cooperation with our cancellation policy, as it helps us provide better care for all our patients.

Thank you for choosing Reign GP Clinic.